A quality manual is still not a QM-system. The implementation and management of quality are already no actions more confined to commercial enterprises. The hot discussions about the meaning and purpose of a QMS is increasing. Is quality management just a fad? No: quality management understood and properly implemented does not bring only one improved quality, but contributes significantly to increase efficiency and competitiveness. Concepts such as “Quality policy”, “Quality” and “Quality management” have become terms of our time. The challenge of social work, quality management is made, within a few years in the health area to one of the most discussed topics. A further need for quality management is due to a change of the customer / patient orientation. Quality management cares first and foremost to the Organization, the team and the equipment.
Errors in this area result in consequence often errors in the treatment procedure, this caused most organizational shortcomings such as: delays by employees, Managing Director, physicians or patients confusion of customers/patients unclear communication lack equipment training deficiencies documentation error no rules of responsibilities which must practice line (top line) the quality management system live. Unfortunately, it is often so that the line does not, thus the implementation almost doomed is doomed. “Quality management is team work, this applies to everyone involved: doctors/Managing Director and staff!” The insertion of a QMS has prevailed in all industries and is obligatory not only for the doctors/dentists. In the industry (service providers), it’s time that they receive no more orders without a certification. A quality manual is still not a QM-system. Only a properly introduced and lived QMS brings economic success and thus a meaningful company/practices Take advantage of.